(Revised 09/01/2020 ML3587)
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Case files must be documented to support eligibility, ineligibility, and benefit level determinations. Documentation must be detailed to permit a reviewer to determine the reasonableness and accuracy of the determination. Document ALL requests for verification and whether or not the verification was provided.
Case file Narrative must be completed in the eligibility system that the case is housed in.
Example:
1. SNAP case is registered and authorized in the new eligibility system. All case narratives must be completed in the new eligibility system.
2. SNAP case is registered and authorized TECS. All case narratives must be completed in Lotus Notes until such time as the case is converted to the new eligibility system.
